Policy Statement

• At Studio 2000, we are committed to protecting your right to privacy. In fact, we believe that your privacy protection is of utmost importance. For that reason, we go to great lengths to ensure that your personal information is accurate and securely stored. Furthermore, we have created this privacy policy to ensure that you are fully informed as to the measures that we take in our commitment to you.
  
• This policy aims to describe for you the ways in which we source your information, how we use it, who we may disclose it to and how we maintain it. Please feel free to contact us for any specific queries that you may have. In the meantime, please read on for further information on each of these areas.

Our Goals for Our Privacy Policy

• Our Goals for our privacy policy are to:
  1. Protect Our Clients’ Privacy
  2. Store their personal information securely
  3. Inform Our Clients of our privacy initiatives

Systems and Processes to Achieve Our Goals

What Personal Information we collect and how we source it

• In the first instance, we only collect information that is relevant to our business relationship with you. This is collected in a fair and lawful manner and only with your express consent.
• However, please be aware that if you choose not to give us this information, we may not be able to provide you with the product that you have requested.
• Some of the information that may be requested during the process includes, but is not limited to, name, phone number, address and bank account details.
• Personal information relating to your religious views, ethnicity, political opinion, criminal record or sexual preference is not collected, unless this is necessary to provide you with a specific product or service and unless you have consented to that collection.
• When you ring us, we may monitor and/or record telephone calls for the purposes of staff training and verification of statements.
• Recognising the importance of clarity of communication with you, we re-confirm the conditions of each stage and the relevance of your personal information with the complete reading of the disclosure statement relevant to that particular step in the process.
• Moreover, we confirm your booking and portrait selection appointments in writing through a letter and appointment card. If you have any questions at any stage, we will endeavor to help you in any manner possible.

How we use your Personal Information

• When we collect personal information from you, we will always explain the rationale to you, including
  1. what information is required
  2. for what purpose
  3. who else we might give it to
  4. other specified matters
     
• Your personal information is used for primary purposes only. This means that we use it primarily to support you through the photography process.
• In addition however, we may also use your information to inform you of other products and services at a later date.
• Alternatively, we may use it to help you with any queries that you may have.
• Furthermore, we will use your personal information to conduct our daily internal administration including, but not limited to, record keeping and archiving.
• Finally, we may also use your personal information to prevent fraud in relation to your personal accounts.

Who we may disclose your Personal Information to

• We will not disclose your personal information to any party outside of our sister companies. This includes Studio 2000 and Visual Arts Imaging Gallery. Information sharing between our two companies only occurs for account administration purposes.
• The only exception to this rule occurs in the event that there is a bad credit associated with your account. In this instance, your personal information may be reported to a Credit Reporting or Debt Collection Agency.

Maintenance of Personal Information

• We maintain your personal information by taking reasonable steps to ensure that it is kept accurate, complete and up to date.
• At each stage in the customer service process, we confirm and re-confirm your information verbally with you.
• So that we can ensure that we maintain your information in as accurate a manner as possible, please make sure your inform us if you change your contact information such as your phone number and address.

Security of your Personal Information

• We use reasonable steps to ensure that your information is protected from misuse, loss, unauthorized access, modification and disclosure.
• Our computers are protected by current network security systems, firewalls and passwords to protect electronic copies of personal information.

Access to your Personal Information

• At all times you are entitled to access to your personal information. You can request access either in person or by telephone.

No sale of Personal Information

• Under no circumstances will your Personal Information be used for 3rd party marketing purposes.

Complaints about Privacy

• While every effort is made to ensure that all information is kept up to date, human error does occur. If you have any concerns to that effect, please ensure that you inform us as soon as possible so that we may update our records.

Changes to our Privacy Policy

• Changes to our privacy policy will be noted in our policy document. In addition, they will be posted on our website.

Contact us about our Privacy Policy

• If you have any questions about our privacy policy, please do not hesitate to contact us on +61 8 8211 7833